Terms and Conditions

I. General Service Provisions

Definitions:

• "Service Provider" refers to PT FION TEKNOLOGI INDONESIA, a limited liability company duly established under the laws of the Republic of Indonesia, authorized to provide payment and fund transfer services.
• "Sender" means an individual or business entity using the Service to send funds.
• "Recipient" means an individual or business entity entitled to receive the funds transferred by the Sender.
• "Service" means the fund transfer (remittance) service provided by the Service Provider.
• "Transaction" means any instruction successfully executed by the Sender to transfer funds through the Service.
• "Funds" means the amount of money sent by the Sender.

Consent: By using the Service, the Sender and/or Recipient are deemed to have read, understood, and agreed to all these Terms and Conditions.

Regulatory Compliance: This Service is subject to applicable laws and regulations in Indonesia, including but not limited to Bank Indonesia Regulations (PBI) and the provisions set by the Indonesian Financial Transaction Reports and Analysis Center (PPATK) concerning Anti-Money Laundering and Counter-Terrorism Financing (APU-PPT).

II. Sender’s Requirements and Obligations

• Identification Documents: The Sender must provide valid identification (such as National ID Card, Passport, or Driver’s License) and complete, accurate contact information.
• Verification: The Service Provider has the right and obligation to verify the Sender’s identity, including obtaining copies of identification documents and/or conducting face-to-face verification if required by regulation.
• Accuracy of Information: The Sender is fully responsible for the accuracy, completeness, and correctness of all information provided, including the Recipient’s identity and the amount of Funds.
• Source of Funds: The Sender must ensure that the Funds originate from a legitimate, lawful source and are not derived from criminal activity. The Service Provider reserves the right to request proof of the source of Funds for transactions exceeding certain thresholds (as determined by regulation).
• Purpose of Transaction: The Sender must provide a clear and reasonable purpose for each Transaction.

Fund transfer forms may be downloaded below:

• Individual Sender
• Corporate Sender

III. Transaction Execution and Limitations

• Acceptance of Instructions: Transaction instructions are deemed received once the Sender has submitted the Funds, complete data (Sender and Recipient), and signed the Transaction form (or provided an equivalent electronic confirmation, if available).
• Exchange Rate and Fees:
  • The Service Provider will apply the prevailing exchange rate at the time the Transaction is processed.
  • Service fees will be charged to the Sender and clearly communicated before the Transaction is executed.
  • Any additional fees incurred on the Recipient’s side (such as recipient bank fees) are not the responsibility of the Service Provider.
• Transaction Limits: The Service Provider may impose limits on the maximum amount of Funds transferable per transaction or per time period (daily/monthly), in accordance with internal policy and/or applicable regulations.
• Transaction Rejection: The Service Provider reserves the right to reject or cancel any Transaction without stating reasons if:
  • The information provided is incomplete, inaccurate, or suspicious.
  • There are indications of APU-PPT violations.
  • The transferred amount exceeds regulatory or internal limits.
  • The Transaction violates laws or the Service Provider’s internal policies.

IV. Recipient’s Rights and Obligations

• Receipt of Funds: The Recipient is entitled to receive the amount of Funds sent by the Sender through the Service Provider (or its designated payment partners/agents).
• Delays: The Recipient understands that delays in receiving Funds may occur due to differences in time zones, national/bank holidays, or technical/operational issues on the recipient bank or partner’s side.

V. Cancellation, Correction, and Refund

• Cancellation:
  • Cancellation can only be made if the Funds have not yet been paid to the Recipient.
  • If the cancellation is approved, the Funds will be refunded to the Sender, minus any applicable cancellation and/or service fees.
• Correction:
  • If an error occurs in the Transaction instruction (e.g., incorrect Recipient name or account number) and the Funds have not been paid, the Sender may request a correction subject to applicable administrative fees.
• Refund:
  • Refunds (minus service fees) will be made if the Transaction cannot be completed by the Service Provider due to operational or regulatory reasons, and the failure is not caused by the Sender’s error.

VI. Liability and Limitations

• Limitation of Liability: The Service Provider’s liability is limited to the principal amount of the Funds sent and any service fees paid, and only if the loss arises from proven negligence by the Service Provider.
• No Liability For: The Service Provider is not responsible for losses arising from:
  • Errors or negligence by the Sender in providing Transaction data.
  • Delays or failures caused by factors beyond the Service Provider’s control (e.g., natural disasters, recipient bank issues, or government authority orders).
  • Use of the Service for unlawful, fraudulent, or criminal purposes.

VII. Dispute Resolution and Governing Law

• Governing Law: These Terms and Conditions are governed by and interpreted under the laws of the Republic of Indonesia.
• Dispute Resolution: Any dispute arising from or related to this Service shall first be resolved amicably. If an amicable settlement cannot be reached within thirty (30) days, the dispute shall be resolved through the South Jakarta District Court.

VIII. Contact Us

Customer Service Center:
Complaint Email: support@fion.co.id
Head Office: Grand Slipi Tower, 42nd Floor, Units G-H, Jl. Letjen S. Parman Kav. 22-24, Palmerah, West Jakarta, DKI Jakarta, 11480
Website: fion.co.id

Our customer service team is available Monday–Friday, 09:00–17:00 WIB.